Frequently Asked Questions
How much does it cost?
Our costs are calculated on a per session basis (3pm until 6pm) and include a hot tea each day. It is £17 a session for 5 days a week and £18.50 for 1-4 days a week, they get fed and they get to play with their friends!
All costs for the year are totalled and divided by 12 to provide you with a set monthly payment
Do you accept childcare vouchers?
Yes we do. Here are the providers we currently use and the account numbers, if a provider you need is not listed then please let us know.
Accor (now Edenred)- P20528804
Care-4.co.uk – 63326907
Computershare Voucher Services (was Busy Bees) - 0016796744
Edenred childcarevouchers.co.uk – P20528376
Faircare.co.uk - STEP0411
Kiddivouchers – steppingstonesasc
Fideliti - steppingsasc
RG - 03128748247
Sodexo - 811471
I work shifts, do I need to have the same days each week?
Yes, in order to ensure that the right number of staff are in place we do need to know which days each child is coming to the club. However, we may be able to accommodate the occasional ad-hoc session subject to availability.
Do you cover the school holidays?
Yes, we automatically cover 5 weeks of the school holidays each year. These are October half term, the first week of the Easter holidays and from the day your child finishes in July and we cover the next 3 weeks before returning for the first day back in September (usually an Inset day). Exact dates to be confirmed at the start of the year. We also cover all Inset days throughout the year, on the days that your child attends. These days are chaged at £40 a day, from 8am to 6pm, that is just £4 per hour INCLUDING a hot tea.
Can I collect my child early?
We serve tea at 4.30pm and do request that you don't turn up to collect before 5pm. However, if you do wish to collect earlier then please let us know in advance so that it doesn't interrupt the children eating or doing an activity.
What time do you open in the holidays?
We are open from 8am until 6pm during the holidays
Does my child need a packed lunch for Holiday club?
Yes, but please can you not put any nuts, sweets or fizzy drinks in it!
My child has a food allergy, can you cater for them?
Yes we can. Please talk to Sharon about your requirements.
I would like my child to do a club after school, can you still collect?
If your child goes to Bagshot Infant school or Connaught school then we can, however, we are unable to do so if they attend any of the other schools we collect from.
I would like to book a place for my child. What do I do next?
You will need to complete and return the registration, contract and permission forms as soon as possible as places are limited. These can all be found on our Prices & Registration Page. For Infant school children please also complete an All About Me form.
Please note: We will require a £100 deposit to secure the place. This will be returned to you when your child leaves us but is non-refundable if you sign up but then fail to take the space.
Any other questions?
Please call Sharon on 07748 531278